Emergent Software

Put your SharePoint system in the hands of professionals with our SharePoint 365 Administrator Services.

Regular upkeep is required for any SharePoint implementation to sustain user engagement, maintain system performance & availability, and promote proper usage of the tool. Hiring Emergent to keep your SharePoint instance running smoothly enables you to harness the knowledge of a full team of admins while being a more cost-effective alternative to adding staff to perform the same function. With options including 24/7 support and regular health checks, you can put your time and energy towards other aspects of your business knowing that your SharePoint investment is being taken care of by the professionals.

Service Bronze Silver Gold Platinum

Critical Issue Response Time Commitment
All options include 24/7 Monitoring Services. 

As Schedule Allows

One Day

(Business Hours)

4 Hour

(Business Hours)

4 Hour

(24/7/365)

Included Tickets per Month*
Number of tickets addressed per month included in subscription price. 

N/A 5 10 20

Report Issues Online using Emergent’s Customer Portal
Submit tickets any time through our online customer support portal dedicated to Managed Services customers. 

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SharePoint User Access & Permissions Management 
Add, remove, and update user access. Reset passwords, and modify permissions. Service requires delegated admin access

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Sub-Site Creation & Management 
Sub-sites inherit the page layout and config defined by a parent site (aka Site Collection). Create new sub-sites, remove/reconfigure existing ones. 

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Troubleshooting and Issue Resolution**
Troubleshoot general issues related to system downtime, service config and consult on setup of third-party integrations and supported apps. 

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Q&A and Coaching** 
Our team’s insight is readily available to all Managed Service Customers. Let us guide you with content edits, config changes, and idea generation. 

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Quarterly SharePoint System Health Check & Security Audit 
Make informed strategic decisions regarding your system with our thorough report including stats on usage, traffic, compliance, and more! 

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*Additional tickets beyond package limit and/or tickets for services not covered in package are available at $200 each.
**Includes up to one hour towards resolution per ticket. Additional support available at the standard professional services rate.

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