Application and Website Support Services customers trust our team of Software Developers and Support Specialists to keep their applications, databases, websites, and system integrations running smoothly at all times. Customers enjoy the convenience of direct access to team members through our online Customer Portal and can submit tickets confidently knowing that one of our pro’s will respond shortly.
Emergent Software accommodates a variety of budgets and support needs by offering customers multiple support packages. Each package includes access to our online Customer Portal and an assigned Client Manager to ensure your tickets get the appropriate level of attention. Subscription fees vary based on the complexity of your website or web-based application, but will fall into the following ranges:
|Package||Critical Ticket Response Time||Monthly Subscription|
|Bronze||As Schedule Allows||$250|
|Silver||Within One Business Day||$350 - $500|
|Gold||12 Hour (24 / 7 / 365)||$600 - $1,250|
|Platinum||4 Hour (24 / 7 / 365)||$800 - $2,150|
All maintenance & support effort is performed by our team on a Time & Materials basis. Customers designate a budget for support on either a per-ticket or monthly basis, which will be monitored by their assigned Client Manager. Application Support Services customers are also eligible for discounted rates when they sign up for a weekly bundle of hours. Bundling hours enables Emergent’s management team to dedicate time each week to your application, leading to quicker issue resolution while qualifying you for the discounted rate. Signing up for the appropriate level of support hours for your application is truly a win-win for both parties.
|5 Hours / Week||5% Discount|
|10 Hours / Week||10% Discount|
|20 Hours / Week||15% Discount|
|40 Hours / Week||20% Discount|