We support your software into the sunset.
Many software development companies love large new projects that keep their teams busy for long periods of time, but then they quickly move on to the next project, leaving behind a trail of customers who must now figure out how to manage the life of their custom applications themselves or find a new partner for support. At Emergent Software, our mission is serving our customers for all their custom software needs from initial development to maintaining & supporting applications until their end-of-life.
With Emergent Application Maintenance & Support Managed Services, our dedicated Minneapolis-based application maintenance & support team keeps your applications, databases, websites, and system integrations running smoothly at all times. Customers enjoy the convenience of direct access to team members through our online Customer Portal submit tickets confidently knowing that one of our pro’s will respond shortly. Ongoing application maintenance & support include:
- routine updates to address changes to organizational needs & user requirements
- correcting issues relating to bugs in the software
- resolving potential security issues
- increasing functionality of the software
- creating documentation to support operational effectiveness
- emergency fixes & quick responses to software downtime
Maintenance & support packages for applications of any size.
Emergent Software accommodates a variety of budgets and support needs by offering customers multiple support packages. Each package includes access to our online Customer Portal and an assigned Client Manager to ensure your tickets get the appropriate level of attention.
|Package||Critical Ticket Response Time|
|Bronze||As Schedule Allows|
|Silver||Within One Business Day|
|Gold||12 Hour (24 / 7 / 365)|
|Platinum||4 Hour (24 / 7 / 365)|
All maintenance & support effort is performed by our team on a Time & Materials basis. Customers can also purchase scheduled hours, which enables us to dedicate time each week to your application, leading to regular focused development time and quicker issue resolution. Call ES today for more details!