Emergent Software

Emergent’s technical support team takes care of maintenance & support so that you can focus on your business

Application Support Services customers trust our team of Software Developers and Support Specialists to keep their applications, databases, websites, and system integrations running smoothly at all times. Customers enjoy the convenience of direct access to team members through our online Customer Portal and can submit tickets confidently knowing that one of our pro’s will respond shortly.

Emergent Software accommodates a variety of budgets and support needs by offering multiple support packages. Each package includes access to our online Customer Portal and an assigned Client Manager to ensure your tickets get the appropriate level of attention.

Package Ticket Response Time Monthly Subscription
Bronze As Schedule Allows $250
Silver Within One Business Day $500
Gold 12 Hour (24 / 7 / 365) $1,250
Platinum 4 Hour (24 / 7 / 365) $2,150


All maintenance & support effort is performed by our team on a Time & Materials basis. Customers designate a budget for support on either a per-ticket or monthly basis, which will be monitored by their assigned Client Manager. Application Support Services customers are also eligible for discounted rates when they sign up for a weekly bundle of hours. Bundling hours enables Emergent’s management team to dedicate time each week to your application, leading to quicker issue resolution while qualifying you for the discounted rate. Signing up for the appropriate level of support hours for your application is truly a win-win for both parties.

Commitment Discount Level
5 Hours / Week 5% Discount
10 Hours / Week 10% Discount
20 Hours / Week 15% Discount
40 Hours / Week 20% Discount

 

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