We support your software into the sunset.
Many software development companies love large new projects that keep their teams busy for long periods, but then quickly move on to the next project, leaving behind a trail of customers who have to figure out how to manage the life of their custom applications themselves or find a new partner for support. At Emergent Software, our mission is to serve our customers for all their custom software needs, from initial development to maintaining and supporting applications until their end-of-life.
With Emergent Software Production Support and Continuous Development services, our dedicated Minneapolis-based support & continuous development team keeps your applications, databases, websites, and system integrations running smoothly at all times. Customers enjoy the convenience of direct access to team members through our online Customer Portal to submit tickets, confidently knowing that one of our pros will respond quickly. Ongoing production support and continuous development services include:
- Routine updates to address changes to organizational needs & user requirements
- Correcting issues relating to bugs in the software
- Resolving potential security issues
- Increasing functionality of the software
- Creating documentation to support operational effectiveness
- Emergency fixes & quick responses to software downtime
Production Support packages for applications of any size.
Emergent Software accommodates a variety of budgets and support needs by offering multiple support packages. All packages come with 24/7 system monitoring and active alert management. Critical alerts are responded to within one hour during your on-call window.
| Package | On-Call Window |
| Platinum | Always On: 24 / 7 / 365 |
| Gold | Daytime Hours: 6:00 - 9:00 CT, 365 Days / Year |
| Silver | Business Hours: 7:00 - 6:00 CT, Business Days Only |
| Bronze | Response Within One Business Day |
All maintenance and support effort is performed by our production support team on a time and materials basis. Customers can also purchase scheduled hours, which enables us to dedicate time each week to your application, leading to regular focused development time and quicker issue resolution. Contact us today for more details!
