We provide managed Umbraco Cloud hosting and ongoing support for enterprise websites, bringing the same engineering depth to keeping your site healthy after launch as we bring to building it in the first place.
Umbraco is one of the most capable enterprise CMS platforms available, and organizations that have it properly hosted, actively maintained, and supported by engineers who know it deeply get significantly more value from their investment over time. Managed Umbraco Cloud hosting with ongoing expert support means your site stays fast, secure, and current without pulling your internal team into platform management, security patching, or the kind of reactive maintenance that accumulates when websites are left without dedicated attention.
Umbraco Cloud handles the platform layer, and we layer on top of it with continuous uptime monitoring, proactive security management, and real web developer support when your site needs attention.
Regular security patching, CMS updates, and performance optimization keep your site protected against vulnerabilities and running fast for users and search engines evaluating it.
Ongoing development capacity for content updates, feature additions, and design improvements means your website keeps evolving to serve your business rather than becoming static after launch.
From technical assessments and Umbraco Cloud hosting through website support plans, development retainers, prepaid hour blocks, and Umbraco upgrades, here is how we engage.
Tiered plans with defined response commitments and team access for website maintenance, fixes, and minor enhancements.
Managed Umbraco Cloud hosting with 24/7 uptime monitoring, platform updates, security patching, and environment management.
Code quality, performance, security, hosting, and accessibility evaluated with a remediation plan for sites we did not build.
Monthly retained capacity for website enhancements, content updates, feature additions, and design improvements.
Prepaid hours for website maintenance, enhancements, and support tasks available on your schedule without a monthly retainer.
Umbraco upgrade planning and execution ensuring compatibility, minimal disruption, and improvements newer versions provide.
Great website support is not just about keeping the lights on. It is about staying closely enough involved with your site that every improvement builds on the last one, every issue gets resolved by someone who already knows the codebase, and when it comes time to enhance or rebuild, the team already has the context to move quickly rather than starting from scratch.
When you contact us with a support issue, you are reaching a team that knows your site. Our tier one support team works from a structured runbook to resolve common issues quickly, and they can pull in the engineers who built and maintain your specific site when the issue requires deeper expertise. You are not explaining your website to someone unfamiliar with it every time something needs attention. The context is already there.
Umbraco Cloud manages the hosting infrastructure and platform-level reliability. Our responsibility is everything above that layer — the code, the content capabilities, the backend functionality, and the frontend experience. We add continuous uptime monitoring and proactive security management on top of what Umbraco Cloud provides, so you have comprehensive coverage across both the platform and the application running on it.
The websites that stay competitive over time are the ones that are continuously improved rather than periodically overhauled. Our support model is built around ongoing development as a core component alongside incident management. We work through a prioritized backlog of defect fixes, performance improvements, and enhancements driven by your team's priorities. You set the direction and we keep the momentum, so the site is always getting better rather than slowly falling behind.
We believe the client should always be in control of where development effort goes. Our role is to execute on your priorities, surface recommendations when we see opportunities to improve, flag technical concerns before they become problems, and advise on timing for things like Umbraco version upgrades. You make the decisions. We make sure you have the information and expertise to make them well.
The most valuable thing about a retained support relationship is the accumulated knowledge of your specific site, your business, and where you want to go next. We stay closely involved over time so that when it comes time to add significant new functionality, undertake a major redesign, or plan a full rebuild, the conversation starts with a team that already knows your platform deeply rather than one that needs months to get up to speed. That continuity is what makes a support relationship genuinely strategic rather than purely operational.
When you contact us with a support issue, you are reaching a team that knows your site. Our tier one support team works from a structured runbook to resolve common issues quickly, and they can pull in the engineers who built and maintain your specific site when the issue requires deeper expertise. You are not explaining your website to someone unfamiliar with it every time something needs attention. The context is already there.
Umbraco Cloud manages the hosting infrastructure and platform-level reliability. Our responsibility is everything above that layer — the code, the content capabilities, the backend functionality, and the frontend experience. We add continuous uptime monitoring and proactive security management on top of what Umbraco Cloud provides, so you have comprehensive coverage across both the platform and the application running on it.
The websites that stay competitive over time are the ones that are continuously improved rather than periodically overhauled. Our support model is built around ongoing development as a core component alongside incident management. We work through a prioritized backlog of defect fixes, performance improvements, and enhancements driven by your team's priorities. You set the direction and we keep the momentum, so the site is always getting better rather than slowly falling behind.
We believe the client should always be in control of where development effort goes. Our role is to execute on your priorities, surface recommendations when we see opportunities to improve, flag technical concerns before they become problems, and advise on timing for things like Umbraco version upgrades. You make the decisions. We make sure you have the information and expertise to make them well.
The most valuable thing about a retained support relationship is the accumulated knowledge of your specific site, your business, and where you want to go next. We stay closely involved over time so that when it comes time to add significant new functionality, undertake a major redesign, or plan a full rebuild, the conversation starts with a team that already knows your platform deeply rather than one that needs months to get up to speed. That continuity is what makes a support relationship genuinely strategic rather than purely operational.
Builders Who Also Support: We host and support the websites we build, giving you a team that already knows your codebase, your content architecture, and your business rather than learning it after handoff.
Umbraco Cloud Expertise: We manage the code and capabilities running on Umbraco Cloud with the same depth we bring to building on it, covering backend functionality, frontend experience, and ongoing development.
Tier One Support With Engineering Depth: Our tier one team resolves common issues quickly from a structured runbook and pulls in senior engineers when the issue requires deeper expertise in your specific site.
Continuous Development Model: Our support engagements are built around ongoing development alongside incident management, so your site keeps improving rather than just staying stable between major projects.
You Drive the Priorities: You control where development effort goes. We execute on your priorities, surface recommendations, flag technical concerns, and advise on upgrades before they become urgent.
Long-Term Strategic Partner: The longer we support your site, the more valuable we become. Accumulated knowledge of your platform and business is what makes a support relationship genuinely strategic.
Talk to us about managed hosting and support for your website, or start with a Technical Website Assessment if your site was not originally built by Emergent.
Emergent Software delivers data platforms, Azure cloud, AI, custom software development, and security solutions as a certified Microsoft Solutions Partner.
