The applications your business depends on most deserve more. We provide structured support services for custom applications, combining proactive monitoring, rapid incident response, and continuous development delivered by engineers who know your application as well as you do.
Custom applications that are actively monitored, regularly maintained, and continuously improved deliver more value over time than those that receive attention only when something breaks. The right support model keeps your software healthy, your users satisfied, and your team free from the operational distraction of managing application issues reactively. It also creates the ongoing development capacity to keep your applications evolving alongside the business rather than falling behind its needs.
Proactive monitoring with automated alerting means performance degradation, errors, and availability issues are detected and addressed before users are affected by them.
Tiered support plans with defined response time commitments ensure your team knows exactly how quickly we will engage for critical issues before an incident happens.
Our support model includes ongoing enhancement development alongside incident support so your application keeps improving rather than just staying stable over time.
From health assessments and flexible support plans through development retainers, prepaid hour blocks, legacy support, and on-call coverage, here is how we engage across application support.
Tiered plans with defined response commitments, incident management, and engineering team access for ongoing maintenance.
Monthly retained capacity for enhancements, new features, and improvements delivered alongside your application support plan.
Prepaid hours for maintenance, enhancements, and support tasks on your schedule without a monthly retainer commitment.
Evaluation covering performance trends, error rates, infrastructure configuration, and technical debt since launch.
Older applications kept stable and secure while a longer-term modernization plan is developed and eventually executed.
Named engineer on standby for high-risk deployments or cutovers with a guaranteed rapid response commitment when you need it.
Application support that focuses only on keeping the lights on delivers less value than support that actively improves what it manages. Our approach combines proactive monitoring, rapid incident response, and continuous development.
We conduct a thorough technical assessment of every application we did not build before taking on its support. Understanding the architecture, identifying existing issues, and establishing a baseline gives us the context needed to support the application effectively rather than discovering its characteristics when something goes wrong during an incident.
Most application incidents are not sudden failures - they are gradual degradations that cross a threshold. Performance declining over weeks, error rates slowly climbing, and memory usage growing all surface eventually as user-facing problems. Proactive monitoring catches these trends early when they are cheapest to address rather than waiting for them to become visible outages.
Application support plans with vague service level language create uncertainty at exactly the moment when certainty matters most - during an incident. Every support engagement includes specific, documented response time commitments for critical incidents so your team knows exactly what to expect before something goes wrong.
Applications that are only maintained and never enhanced gradually fall behind the business needs they were built to serve. We structure support engagements to include ongoing development capacity alongside incident management so the application keeps pace with how your business evolves rather than becoming a legacy system while it is still relatively new.
Application security is not a one-time activity. Framework updates, dependency patches, and vulnerability remediations are ongoing maintenance responsibilities that should be addressed on a regular schedule rather than only when a critical vulnerability forces the issue. We include security maintenance as a standard component of every application support engagement.
We conduct a thorough technical assessment of every application we did not build before taking on its support. Understanding the architecture, identifying existing issues, and establishing a baseline gives us the context needed to support the application effectively rather than discovering its characteristics when something goes wrong during an incident.
Most application incidents are not sudden failures - they are gradual degradations that cross a threshold. Performance declining over weeks, error rates slowly climbing, and memory usage growing all surface eventually as user-facing problems. Proactive monitoring catches these trends early when they are cheapest to address rather than waiting for them to become visible outages.
Application support plans with vague service level language create uncertainty at exactly the moment when certainty matters most - during an incident. Every support engagement includes specific, documented response time commitments for critical incidents so your team knows exactly what to expect before something goes wrong.
Applications that are only maintained and never enhanced gradually fall behind the business needs they were built to serve. We structure support engagements to include ongoing development capacity alongside incident management so the application keeps pace with how your business evolves rather than becoming a legacy system while it is still relatively new.
Application security is not a one-time activity. Framework updates, dependency patches, and vulnerability remediations are ongoing maintenance responsibilities that should be addressed on a regular schedule rather than only when a critical vulnerability forces the issue. We include security maintenance as a standard component of every application support engagement.
Builders Who Also Support: We provide managed services for applications we build - engineers with deep knowledge of the architecture rather than a generic support desk.
24/7 Engineering Support: We offer 24/7 support with one-hour response for critical incidents - engineering-level support around the clock for business-critical applications.
Continuous Development Included: Our support model includes ongoing development capacity so supported applications keep improving rather than just staying stable.
Code Audit for External Apps: For applications not built by Emergent, we conduct a thorough code audit before taking on support - no hidden risks after we start.
Microsoft Stack Depth: We support applications built on the Microsoft stack with the same depth of expertise we apply to building them.
Security Built Into Support: Security maintenance - framework updates, dependency patches, vulnerability remediation - is a standard component of every support engagement.
Talk to us about the right support plan for your application, or start with a Custom Software Assessment if the application was not originally built by Emergent.
Emergent Software delivers data platforms, Azure cloud, AI, custom software development, and security solutions as a certified Microsoft Solutions Partner.
