Expert Salesforce support and strategic guidance for the long haul.

Our team of Salesforce experts will support, maintain, and extend the functionality of your existing Salesforce implementation while providing strategic guidance on how to take the platform to new levels within your organization. With multiple packages to choose from, you’re sure to find the right fit for your budget and needs.

Service Bronze Silver Gold Platinum

Critical Issue Response Time Commitment
All options include 24/7 Monitoring Services.

As Schedule Allows As Schedule Allows One Business Day Same Day

Included Hours of Consulting per Month
Included hours can be spent on any service included in the selected package.

As Needed 10 20 40

Report Issues Online using Emergent’s Customer Portal
Submit tickets any time and prioritize them through our online customer support portal.

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Salesforce Administration Services
We’ll provide the day-to-day support needed to keep your Salesforce instance running smoothly. Activities include managing users, creating reports and dashboards, building custom objects and fields, validation rules and more.

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Salesforce Solution Architect Services
Our architects work with your team to take business processes and turn them into meaningful solutions in Salesforce. From addressing security and visibility to workflow automation to data migration and clean up. We have it covered.

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Troubleshooting and Issue Resolution
Trust our experts to troubleshoot issues and consult on third-party integrations and supported apps.

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Salesforce Development Services
We can implement apps from the Salesforce App Exchange or build one custom if no current app will do. We use Apex and Visualforce when necessary to extend functionality to meet your needs.

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Salesforce Strategic Consulting / Roadmap Sessions *
Make informed strategic decisions regarding your org with comprehensive report and guidance sessions following Salesforce best practices.
N/A Annual Bi-Annual Quarterly

* - Strategic Consulting /Roadmap Sessions and related prep work do not count against monthly hours

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